Privacy Policy

Last Updated: July 27, 2026

Privacy Policy

Apple Air Conditioning & Heating (“Apple Air,” “Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information from or about you, including information collected through https://appleairli.com/ (the “Site”), telephone calls, text messages, service appointments, customer-support interactions, payment transactions, and other communications with us.

We provide heating, ventilation, and air conditioning (“HVAC”), plumbing, and electrical services for household and commercial needs collectively referred to as the “Services.”

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By accessing or using the Site, requesting or receiving Services, submitting information to us, or otherwise interacting with Apple Air, you acknowledge the practices described in this Privacy Policy.

Your State Privacy Rights

IF YOU ARE A RESIDENT OF CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, INDIANA, IOWA, KENTUCKY, MARYLAND, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, OREGON, RHODE ISLAND, TENNESSEE, TEXAS, UTAH, OR VIRGINIA, YOU MAY HAVE CERTAIN PRIVACY RIGHTS UNDER YOUR STATE’S CONSUMER PRIVACY LAWS.

Please see Section 16 of this Privacy Policy for additional information about rights that may apply to you.

1. What Is Personal Information?

“Personal Information” or “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, consumer, device, or household.

Personal Information generally does not include:

• Publicly available information from government records or other lawful public sources;
• Aggregated information that cannot reasonably be associated with an individual or household;
• Deidentified information maintained in a form that cannot reasonably be used to identify an individual; or
• Information excluded from the definition of Personal Information under applicable law.

2. Categories of Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

2.1 Identifiers and Contact Information

• Full name;
• Mailing address;
• Service address;
• Billing address;
• Email address;
• Telephone or mobile number;
• Internet Protocol address (“IP Address”); and
• Other similar identifiers.

2.2 Customer Records

• Name and contact details;
• Customer-account or service information;
• Communication preferences;
• Service-property details;
• Appointment records; and
• Information included in correspondence with us.

2.3 Commercial Information

• Records of estimates or quotes you received;
• Products or Services you purchased, received, requested, or considered;
• Purchasing and service history;
• Appointments, work orders, invoices, warranties, and maintenance records;
• Promotions or offers associated with your transaction; and
• Information about customer-service requests.

2.4 Payment and Transaction Information

When you make a payment using a credit card, debit card, or another electronic payment method, your payment information may be provided directly to a third-party payment processor (“Payment Processor”).

The Payment Processor may provide us with limited transaction information, such as:

• The last four digits of the payment card;
• Payment status;
• Transaction date and amount;
• Card type; and
• A payment or transaction identifier.

If you provide card information to us verbally, our personnel may enter that information directly into the Payment Processor’s platform. We do not intend to store complete credit or debit card numbers in our ordinary business systems.

2.5 Internet and Electronic Activity

• IP Address;
• Browser type and version;
• Device type and operating system;
• Device identifiers;
• Pages viewed;
• Links and buttons selected;
• Date and time of visits;
• Referring and exit pages;
• Approximate location inferred from an IP Address;
• Form and Site interactions;
• Advertising identifiers; and
• Information collected through cookies, pixels, session replay, analytics tools, and similar technologies.

2.6 Communications and Customer-Support Information

• Emails, text messages, and other correspondence;
• Customer-support requests;
• Appointment and scheduling communications;
• Responses to surveys or feedback requests;
• Information you provide during telephone calls; and
• Other information you choose to provide.

2.7 Inferences

We may draw limited inferences from the information described above, such as likely service interests, communication preferences, or potential interest in particular products, Services, or offers.

3. Sources of Personal Information

We may collect Personal Information from the following sources:

• Directly from you: When you complete a form, request an estimate, schedule an appointment, purchase Services, communicate with us, or opt in to receive messages.
• Automatically from your device: Through cookies, pixels, analytics services, server logs, session replay, and similar technologies.
• From service providers: Such as scheduling providers, communications platforms, customer-management systems, payment processors, advertising companies, and analytics providers.
• From referral and advertising partners: When you respond to an advertisement, promotion, directory listing, or referral campaign.
• From publicly available sources: Where permitted by law.
• From other individuals: For example, when another household member, property manager, contractor, or authorized representative requests Services on your behalf.

4. Cookies, Pixels, Session Replay, and Other Tracking Technologies

We and our third-party partners may use cookies, pixels, web beacons, tags, software development kits, session replay tools, analytics technologies, advertising identifiers, and similar technologies collectively referred to as “AdTech.”

We may use AdTech to:

• Operate, maintain, secure, and improve the Site;
• Remember your preferences;
• Understand how visitors navigate and interact with the Site;
• Analyze interactions with forms, buttons, pages, and other content;
• Identify and troubleshoot Site errors;
• Measure the effectiveness of advertisements and marketing campaigns;
• Associate Site activity with advertising campaigns or referral sources;
• Personalize Site content; and
• Deliver targeted or interest-based advertising where permitted by law.

Certain session replay technologies may record or recreate how visitors interact with the Site, including mouse movements, scrolling, clicks, page navigation, and interactions with Site fields. We instruct our providers to configure these technologies to limit the collection of information entered into sensitive fields where reasonably possible.

We may disclose information collected through AdTech to analytics providers, advertising platforms, and other technology partners. Depending on applicable law, some of these disclosures may be considered “sharing,” “targeted advertising,” or a “sale” of Personal Information even when no money is exchanged.

Where legally required, we will request consent before activating nonessential tracking technologies.

5. How We Use Personal Information

We may use Personal Information to:

• Provide Services: Process service requests, schedule appointments, dispatch technicians, provide estimates, perform work, and manage customer relationships.
• Communicate: Respond to inquiries and send appointment confirmations, technician updates, reminders, follow-ups, and customer-support communications.
• Process Transactions: Generate invoices, process payments, maintain transaction records, and manage refunds or disputes.
• Maintain Customer Records: Document Services, equipment, warranties, maintenance histories, and prior interactions.
• Improve Our Services: Evaluate performance, understand customer needs, develop offerings, and improve the Site and customer experience.
• Marketing and Advertising: Send promotional communications where permitted, measure campaigns, personalize advertising, and identify services that may interest you.
• Protect Our Business: Detect fraud, prevent misuse, protect Site security, investigate incidents, and enforce our agreements.
• Comply With Law: Meet legal, regulatory, tax, accounting, insurance, licensing, and recordkeeping obligations.
• Manage Business Operations: Conduct internal reporting, auditing, training, quality assurance, business planning, and administration.
• Complete Business Transactions: Evaluate or complete a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

6. How We Disclose Personal Information

We may disclose Personal Information to the following categories of recipients:

6.1 Service Providers and Contractors

We may disclose information to companies that perform services on our behalf, including:

• Website hosting and maintenance providers;
• Customer relationship management platforms;
• Appointment scheduling and dispatch providers;
• Telephone, email, and text-messaging providers;
• Payment processors;
• Cloud-storage and data-management providers;
• Analytics and security providers;
• Advertising and marketing providers;
• Professional advisers, auditors, insurers, and consultants; and
• Other vendors supporting our business operations.

These providers may access Personal Information only as reasonably necessary to perform services for us and are expected to protect it in accordance with contractual and legal obligations.

6.2 Advertising and Analytics Partners

We may disclose device, browser, interaction, and advertising information to advertising platforms and analytics providers for campaign measurement, audience development, analytics, personalization, and targeted advertising.

6.3 Legal and Governmental Authorities

We may disclose Personal Information when we reasonably believe disclosure is required or appropriate to:

• Comply with laws, regulations, court orders, subpoenas, or legal processes;
• Respond to lawful government requests;
• Protect the rights, property, safety, or security of Apple Air, our customers, employees, or others;
• Investigate fraud, security incidents, or unlawful conduct; or
• Establish, exercise, or defend legal claims.

6.4 Business Transfers

We may disclose or transfer Personal Information as part of a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, change in ownership, or similar business transaction.

6.5 At Your Direction or With Your Consent

We may disclose Personal Information to another person or organization when you direct us to do so or provide consent.

7. Sale, Sharing, and Targeted Advertising

We do not sell Personal Information in exchange for money.

However, our use of cookies, pixels, advertising technologies, and analytics tools may involve disclosing identifiers, device information, and Site-activity information to advertising or analytics partners.

Under certain state privacy laws, these disclosures may be considered:

• A “sale” of Personal Information;
• “Sharing” for cross-context behavioral advertising; or
• Processing for targeted advertising.

Residents of states that provide applicable rights may request to opt out as described in Section 16.

8. Text Messaging and Mobile Information

8.1 Consent to Receive Messages

When you provide your mobile telephone number and affirmatively opt in, you authorize Apple Air and its communications providers to send you text messages relating to appointments, service updates, reminders, customer support, follow-ups, and promotions, as applicable.

Message frequency varies. Consent to receive marketing text messages is not a condition of purchasing goods or Services.

8.2 Opt-Out

You may unsubscribe from recurring text messages at any time by replying STOP. You may receive a final confirmation message after submitting an opt-out request.

8.3 Support

For assistance, reply HELP, call 631-440-1313, or email appleacny@gmail.com.

8.4 Message and Data Rates

Message and data rates may apply according to your wireless-service plan. Wireless carriers are not responsible for delayed or undelivered messages.

8.5 Mobile Information and Opt-In Data

WE DO NOT SELL OR RENT TEXT-MESSAGING OPT-IN DATA, CONSENT RECORDS, OR MOBILE SUBSCRIBER INFORMATION.

We do not disclose text-messaging opt-in data or consent records to third parties for their own marketing or promotional purposes.

We may disclose mobile information to service providers that help us operate our messaging program, such as telecommunications providers, messaging platforms, customer-support vendors, and technology providers. These providers may use the information only to perform services on our behalf.

The foregoing restrictions do not prevent us from disclosing information when required by law, when necessary to protect rights or safety, or as part of a business transfer.

9. Your Communication Choices

9.1 Marketing Emails

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. Even after opting out of marketing emails, we may continue sending nonpromotional communications relating to appointments, transactions, Services, safety notices, or our ongoing business relationship.

9.2 Text Messages

Reply STOP to opt out of recurring text messages.

9.3 Telephone Calls

You may ask us to update your telephone communication preferences by contacting us using the information in Section 18.

9.4 Cookies and Browser Controls

Most browsers allow you to remove or reject cookies through browser settings. Blocking cookies may affect the availability or operation of certain Site features.

Your browser or device may also provide controls relating to tracking, advertising identifiers, or location information.

10. Data Retention

We retain Personal Information for as long as reasonably necessary to:

• Provide Services and maintain customer records;
• Complete transactions;
• Honor warranties and service obligations;
• Comply with legal, tax, accounting, insurance, licensing, and regulatory requirements;
• Resolve disputes;
• Prevent fraud and protect security;
• Enforce our agreements; and
• Support legitimate business operations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements, and the purposes for which the information was collected.

11. Data Security

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, network, storage system, or security measure is completely secure. We cannot guarantee the absolute security of Personal Information.

You are responsible for using appropriate security measures when communicating with us and for protecting access to your own devices, accounts, and communications.

12. Children’s Privacy

The Site and Services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information directly from children under 13.

If you believe a child has provided us with Personal Information without appropriate authorization, please contact us so we may investigate and, where appropriate, delete the information.

13. Third-Party Websites and Services

The Site may include links to third-party websites, scheduling platforms, payment services, review sites, social-media services, or other external resources.

We do not control and are not responsible for the privacy, security, content, or practices of third parties. This Privacy Policy does not apply to information collected independently by third parties.

You should review the privacy policy of each third-party website or service you use.

14. Deidentified and Aggregated Information

We may create aggregated or deidentified information from Personal Information.

We may use and disclose aggregated or deidentified information for lawful purposes, including analytics, research, business planning, service improvement, and marketing, provided the information cannot reasonably be linked to a particular individual or household.

Where required by law, we will maintain deidentified information in deidentified form and will not attempt to reidentify it except as permitted to test whether our deidentification processes comply with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, Services, technologies, or legal obligations.

When we update the Privacy Policy, we will post the revised version on this page and update the “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

16. State Consumer Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have one or more of the following rights:

• Right to Know or Access: Request information about the Personal Information we collect, use, disclose, sell, or share about you.
• Right to Confirm Processing: Confirm whether we process your Personal Information.
• Right to Obtain a Copy: Receive a portable copy of certain Personal Information.
• Right to Correct: Request correction of inaccurate Personal Information.
• Right to Delete: Request deletion of certain Personal Information, subject to legal exceptions.
• Right to Opt Out of Sale: Opt out of processing considered a sale of Personal Information under applicable law.
• Right to Opt Out of Sharing: Opt out of sharing Personal Information for cross-context behavioral advertising.
• Right to Opt Out of Targeted Advertising: Opt out of processing Personal Information for targeted advertising.
• Right to Opt Out of Profiling: Where applicable, opt out of profiling performed in furtherance of decisions that produce legal or similarly significant effects.
• Right to Limit Certain Uses: Request limitations on the use or disclosure of sensitive Personal Information where applicable.
• Right to Appeal: Appeal our denial of a privacy-rights request where state law provides an appeal right.
• Right to Non-Discrimination: Exercise your privacy rights without receiving unlawful discriminatory treatment.

16.1 How to Submit a Request

You may submit a privacy request by:

• Emailing appleacny@gmail.com; or
• Calling 631-440-1313.

Please describe the right you wish to exercise and provide enough information for us to identify relevant records and respond to your request.

16.2 Verification

We may need to verify your identity before fulfilling certain requests. Verification may require confirming information already maintained in our records or requesting additional information reasonably necessary to confirm your identity.

We will use information provided for verification only to evaluate and respond to the request.

16.3 Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

We may require evidence that the agent is authorized to act for you and may ask you to verify your identity or confirm directly that you authorized the request.

16.4 Appeals

If we deny your request and your state provides a right to appeal, you may submit an appeal using the contact information above and clearly label the communication “Privacy Request Appeal.”

16.5 Exceptions

Privacy rights are subject to limitations and exceptions under applicable law. For example, we may retain information needed to:

• Complete a transaction or provide requested Services;
• Honor a warranty;
• Detect security incidents or prevent fraud;
• Comply with legal obligations;
• Exercise or defend legal claims;
• Maintain records permitted or required by law; or
• Perform certain internal uses compatible with the context in which the information was provided.

17. Additional California Disclosures

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

The categories of Personal Information we may have collected during the preceding 12 months are described in Section 2. The categories of sources are described in Section 3, our purposes for collecting and using information are described in Section 5, and the categories of recipients are described in Section 6.

We do not knowingly sell or share the Personal Information of consumers under 16 years of age.

We do not use or disclose sensitive Personal Information for purposes that require a right to limit under California law unless otherwise disclosed.

California residents may submit requests as described in Section 16.

18. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:

Apple Air, Heating, Cooling, Plumbing, & Electrical
700 Broadhollow Rd
Farmingdale, NY 11735

Email: appleacny@gmail.com

Phone: 631-440-1313

Address: 700 Broadhollow Rd, Farmingdale, NY 11735

Website: https://appleairli.com/